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Provide a consumer-like experience while minimizing cost
Transform your IT support
Deliver tech services that cut costs, not corners
Give your customer-facing and operational teams the support they need to deliver stellar results. With Unisys Frontline Field Services, you gain advanced tools and targeted training throughout the asset life cycle. Enhance efficiency and service quality – all while eliminating costs and complexity.
Highlights:
- Advanced remote tools including AI diagnostic and augmented reality
- Expert support beyond PCs: IoT, biometrics and point-of-service scanners
- IT vending, lockers and tech cafés for distributed workforces
- Mobile apps for on-demand equipment access
- Non-contracted, badged employees for consistent service
Benefits:
- Enhance employee productivity by minimizing disruptions and reducing device downtime
- Empower frontline workers through responsive assistance and convenient device replacement
- Decrease the total cost of ownership with flexible pricing and customizable service delivery
- Quickly adapt to changing business needs with scalable services across locations and technologies
- Deliver in-person or virtual IT training to enhance frontline worker expertise with devices and applications
Premium tech services under your brand at lower cost and zero compromises
Deliver premier tech support under your brand with Unisys Private Label Services. Your customers get our advanced tools and expertise across the entire asset life cycle – with superior onsite and remote service quality and efficiency – while minimizing costs and complexity.
Choose from comprehensive offerings: IT support, field services, server and hardware maintenance (including liquid cooling systems), and much more. Select exactly what your business needs with transparent à la carte pricing. Our proprietary billing system ensures seamless service delivery under your brand.
Highlights:
- Deliver tech support under your brand while Unisys manages operations behind the scenes
- Deploy certified technicians globally for consistent, rapid service delivery
- Minimize overhead with full life cycle management from installation to maintenance and decommissioning
- Reduce labor management complexity with Unisys’ flexible workforce models
- Access specialized expertise including work at heights, quotation desk, concrete drilling and more
- Service advanced hardware including servers and liquid cooling systems
Bring your service desk into the next generation
A successful IT service desk interaction is defined by more than whether the problem was fixed – it’s about the employee experience. Enable work with minimal interruptions with Next-Generation Service Desk. Deliver personalized technology services that quickly identify and resolve issues.
Highlights:
- Omnichannel support offers users multiple support options, including chatbots, service portals, in-person assistance and more
- Provide real-time, AI-driven guidance for faster issue resolution and improved user satisfaction
- Enhance security and data integrity with in-tenant trusted processes and AI-driven safeguards
- Facilitate global support with instant translation services for multilingual communication
- AI-/ML-powered automation and advanced analytics
Benefits:
- Minimize interruptions with streamlined workflows for faster issue resolution
- Provide a seamless, personalized IT support experience through preferred communication methods and languages
- Adapt to changing business needs and scale services up or down as required
- Resolve service issues faster with AI-powered tools including Service Experience Accelerator
- Harness smart tools to uncover gaps in your knowledge base and proactively fill them, ensuring content remains accurate, continually optimized, and aligned with evolving business needs
- Ensure continuous support with an AI-powered chatbot that provides accurate, context-aware responses and escalates complex issues to human agents when needed, enhancing both efficiency and user satisfaction
Learn why the Unisys Next-Generation Service Desk earned The HDI Awards’ “Best Service and Support Culture” and “Best Service and Support Organization.”
Accelerate productivity with zero-touch IT support
To deliver their best work and achieve maximum productivity, employees need rapid onboarding and seamless IT support. Ensure that teams stay connected and efficient no matter where they are with Unisys Touchless Experience. Simplify device repair and replacement with seamless IT support.
Highlights:
- Enhanced employee experience and heightened productivity
- Persona and DEI alignment
- Improved IT agility cost optimization
- Comprehensive IT support options
Deliver extraordinary employee experiences
Technology should adapt to your employees – not the other way around. Unisys Experience as a Service measures and optimizes your hybrid workforce's tech experience, resolving IT issues before your team notices. Experience a frictionless digital workplace through our AI-driven service.
Highlights:
- Establish and track employee experience baselines with custom experience level agreements
- Identify and resolve employee experience issues through data-driven analysis
- Generate predictive insights using AI-powered analytics
Benefits:
- Boost customer satisfaction through enhanced digital capabilities
- Create an engaging, intuitive work environment
- Increase productivity with proactive IT issue resolution
- Attract and retain talent with data-driven workplace improvements
- Optimize operations using AI-powered insights
