A few hours of lost productivity resolving IT issues can mean a missed business opportunity or dissatisfied client. As more devices, applications and locations are introduced into digital workplaces, the volume and diversity of IT issues affect services, security and resolution effectiveness.
Remote services are a quick and effective way to solve end-user computing problems. Field services complement remote service desks by providing in-person, on-site incident resolution like walk-in assistance, unplanned break-fix and desk-side support or install, move, add, change and dispose services on location.
A single point of contact for support, Unisys Field Engineering Services leverages a globally integrated, cloud-based service delivery platform to supply consistent IT support at any location.
Unisys On-Site Services
For on-location IT support in the corporate, branch, home or remote office, Unisys offers two options:
- Unisys Digital Tech Café™
Digital Tech Cafés deliver walk-in, on-site IT support in an inviting storefront atmosphere. Skilled, trained Digital Gurus are dedicated to providing exceptional customer experiences and minimizing downtime.
- On-demand, on-site services
Unisys field technicians resolve IT issues on location, where and when required. Field engineers are dispatched on demand to remote sites, home offices or anywhere workers need help.
Private Label Services
Original equipment manufacturers, resellers and software providers contract Unisys to deliver seamless support services to customers. Unisys augments or replaces client service resources, offering high-quality, multi-vendor expertise across the globe. Offerings include break-fix hardware support, parts management, logistics and implementation services. Unisys also provides Private Label hardware, printer, peripheral, installation and specialized software support as well as help desk services.